Position: Senior Salesforce Business Analyst
Location: Nearshore - Latam
Duration: 6-12 Months
Position Summary:
- The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria.
- We are looking for a Salesforce enthusiast who is enthusiastic about driving change and advocating for their clients to drive value leveraging the Salesforce platform.
- This role will partner with the Solutions team to translate business requirements into architectural specs that map to our Product roadmap focused on delivering value to our clients against their Strategic priorities.
- We are looking for a trusted advisor for all things Salesforce.
- They are a vital bridge between business and technology.
Required Skills:
- 7+ years of experience of leading discovery workshops, soliciting and documenting business requirements
- 5+ years of experience as a Salesforce Business Analyst or System Administrator
- Salesforce Admin (ADM-201) certified required
- Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
- Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge,CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics
- Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality
- Strong understanding of key SFDC architectural concepts and how they influence business process designs
- Experience with eliciting, refining, and decomposition of requirements to provide a
- comprehensive set of requirements that meet the business customer needs
- Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps
