Position: Salesforce BA
Duration: 3 Months to start with possibility of extension
Location: Onshore / Remote
The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition, and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria.
Technical skills:
7+ years of experience in leading discovery workshops, soliciting and documenting business requirements
5+ years of experience as a Salesforce Business Analyst or System Administrator
Salesforce Admin (ADM-201) certified required
Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics
Candidate must demonstrate in-depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills, and enthusiastic personality
Strong understanding of key SFDC architectural concepts and how they influence business process designs
Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs
Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps
